Dr. Kiira Tietjen is a psychiatric nurse practitioner and the Co-Founder of New Chapter TMS. She has spent over a decade helping children, teens, and adults navigate mental health challenges, with a special focus on finding new solutions when traditional treatments are not enough. Her career began in inpatient psychiatry as a registered nurse, where she supported patients through some of their most difficult moments. After completing her Doctor of Nursing Practice in Psychiatric Nursing, she went on to provide care in outpatient psychiatry, partial hospitalization, and intensive outpatient programs. Over time, she saw that while medications can help many, others continue to struggle. This realization led her to train in Transcranial Magnetic Stimulation (TMS), a safe and effective, non-medication treatment for depression. Dr. Tietjen is one of the few providers in the region to hold the PULSES International Certification through the Clinical TMS Society, a leading training program for TMS providers worldwide. She also serves as a Key Opinion Leader for NeuroStar, reflecting her expertise in the field and her commitment to educating peers and providers about neuromodulation. Patients and families describe Dr. Tietjen as approachable, empathetic, and deeply committed to high-quality care. At New Chapter TMS, her goal is simple: to combine the best of science with compassion and collaboration, giving each person the individualized support they deserve.

Will Normington brings more than 25 years of experience in behavioral health to his role as TMS Treatment Specialist and Co-Founder of New Chapter TMS. Before joining the clinic, he spent his career at Kootenai Behavioral Health, where he worked extensively with children and adolescents in both residential and acute care units. As a team leader, he supported staff and patients through some of the most challenging stages of care, always with a focus on safety, respect, and individualized attention. In addition to direct patient care, Will played an important role in staff development. He served as a hospital-wide trainer in standardized de-escalation techniques and taught Mental Health First Aid courses at Kootenai Behavioral Health and through North Idaho College’s extension programs. These experiences reflect his commitment not only to patients, but also to building stronger, better-prepared teams within the mental health community. At New Chapter TMS, Will combines his deep clinical experience with a passion for helping people access effective treatments earlier in their journey—before illness reaches the point of crisis. Patients often describe him as calm, approachable, and encouraging, qualities that make the treatment process feel safe and supportive. His role ensures that every patient receives not only precise and effective TMS treatment, but also the human connection and individualized care that define New Chapter TMS.

Juanita Lee is a TMS Technician at New Chapter TMS and was the clinic’s very first technician. Known for her charismatic, caring presence and dedication to serving people living with mental illness, she has been part of New Chapter’s story since its earliest days. Juanita began her behavioral health career at Rockwood Behavioral Health, where she first worked alongside Dr. Tietjen and quickly became recognized for her ability to connect with patients in compassionate, meaningful ways. At New Chapter TMS, she plays a key role in helping patients feel comfortable and supported throughout their treatment. Whether guiding someone through their first session or ensuring that each treatment is delivered smoothly, she combines professionalism with warmth in every interaction. Her approachable style and genuine investment in patient care make her an essential part of the clinic’s supportive environment.

Samantha Anglin serves as both a TMS Technician and Clinical Coordinator at New Chapter TMS, blending strong clinical skills with a deep commitment to patient care. With experience in behavioral health and clinical support, she provides precise, reliable treatment delivery while also coordinating patient schedules and care across the clinic. Her dual role allows her to support patients both in the treatment chair and behind the scenes, ensuring that every step of their journey is smooth, consistent, and personalized. Known for her hard work, Samantha brings steadiness and encouragement to the treatment process, embodying New Chapter’s mission to combine evidence-based care with genuine human connection.

Rebecca Haynes is a TMS technician and licensed independent clinical social worker at New Chapter TMS. She is passionate about supporting clients through their TMS treatment experience with warmth, empathy, and clinical insight. Rebecca earned her Master’s degree in Social Work and is licensed in the state of Washington. Before joining New Chapter TMS, she worked with a wide range of ages and backgrounds, helping individuals navigate mental health challenges in both outpatient and community-based settings. Her experience in therapy and behavioral health allows her to bring a thoughtful, patient-centered approach to each treatment session. Rebecca values the opportunity to combine evidence-based practice with compassionate care, helping clients feel comfortable, informed, and hopeful as they pursue new paths toward wellness. Patients describe her as friendly, attentive, and calming—someone who makes the treatment process feel approachable and empowering. Outside of work, Rebecca enjoys crafting, exploring her creativity through art, and spending time with her cat.